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Investigator Resources & Insights

Explore the latest news, tips, and expert insights designed for investigators and law enforcement professionals.

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Frequently Asked Questions

What is Case Closed Software™?

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Case Closed Software™ is a secure, cloud-based case management and intelligence platform built specifically for law enforcement and investigative agencies. It helps users manage investigations, confidential informants, evidence, tips, and intelligence data — all in one system that meets CJIS, TX-RAMP, and 28 CFR Part 23 standards.

Who uses Case Closed Software™?

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Our customers include municipal police departments, state investigative units, anti-human trafficking task forces, narcotics and gang divisions, and law enforcement agencies across the U.S. and internationally. The system scales easily for both small agencies and multi-jurisdictional task forces.

What problems does it solve?

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Case Closed Software™ eliminates scattered spreadsheets, unlinked databases, and manual paper files. It centralizes every aspect of investigative workflow — from initial tip intake through prosecution — with full audit trails, reporting, and evidence chain-of-custody built in.

How is it different from an RMS (Records Management System)?

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RMS systems are designed to record incidents and arrests. Case Closed Software™ is designed to manage investigations — linking people, locations, vehicles, evidence, warrants, and reports across complex cases. It complements (not replaces) RMS systems and can integrate with them.

Does it support Confidential Informant (CI) management?

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Yes. Our CI module tracks informant status, payments, reliability scores, and deconfliction. Agencies can generate payment vouchers, maintain approval workflows, and ensure compliance with federal and state guidelines.

Is Case Closed Software™ CJIS-compliant?

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Yes. We follow CJIS Security Policy requirements and offer optional TX-RAMP Level 2 and SOC 2 alignment. All data is encrypted in transit and at rest, and agencies retain complete ownership of their information.

Can it run on-premises or in the cloud?

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Yes. Most customers use our secure, U.S.-based cloud hosting (Microsoft Azure), but on-premises deployment is available for agencies requiring internal hosting.

What modules are available?

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Modules include: Investigations & Case Management, Confidential Informants, Tips & Leads, Evidence & Property Tracking, Gang Intelligence, Operations / Event Planning, Agent Wallet & Payments, and Analytics & Reporting. Additional modules such as Tracker and CaseNexus are in active development.

How long does implementation take?

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Typical implementations take 4–8 weeks depending on agency size and data migration needs. We provide full setup, configuration, and hands-on training for your investigators and administrators.

Is training included?

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Yes. All deployments include administrator and end-user training sessions via Webex or onsite. We also provide user guides, quick-start videos, and ongoing support.

Can it integrate with other systems?

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Yes. Our platform supports secure API integrations with RMS, CAD, analytics, and reporting tools. We also offer custom integrations for NCIC and local databases when authorized.

How is data backed up and secured?

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Data is automatically backed up daily with multiple redundancies. All servers are protected by MFA, access controls, and encrypted connections. Agencies can request data export at any time.

Get Started

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Discover how Case Closed Software™ streamlines investigations with secure, modern, and CJIS-compliant technology. Schedule a personalized demo today and see why agencies nationwide trust our platform.

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Email: info@crimetechsolutions.com

Phone: (512) 253-1600

3550 Lakeline Blvd, Mailbox 1116 Leander, TX 78641

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